Site help

Welcome to myAIG.

myAIG provides features to you subject to the following conditions.

Use of myAIG is conditional upon, and subject to the terms and policies referred to above, which may from time to time be amended without notice. By using myAIG, you indicate that you accept these terms of use and that you agree to abide by them.Please read them carefully..

Browsers The myAIG portal has been built to comply with accessibility guidelines. In order to do this, we've used techniques supported by the latest browsers (Internet Explorer 8.0 or later or Firefox 3.6). New browser versions make navigation faster and allow us to provide more advanced content and features. This means that, if you are using an older browser, you may be viewing our portal in a more simplified form. You can download the latest version of your preferred web browser below:

• Download Internet Explorer
• Download Firefox

Browser Optimisation The myAIG portal is best viewed using the following browsers

• IE 8.0
• Fire Fox 3.6

Screen resolution The myAIG portal is best viewed at 1024 * 768; higher resolution is also supported. If you use an 800*600 resolution, a scroll bar may appear on your interface to support the screen size. For optimal use, it is recommended that a 1024 *768 resolution is used.

Javascript Javascript is required to access the full functionality of the myAIG portal e.g., cascading menus, drop downs and sliders. Javascript is also used in some of our applications. Please go to the Application section in this document.

Navigation The myAIG portal has been designed to make navigation quick and easy. Please use the menu at the top of the portal to enter the main sections of myAIG, go to 'My Applications' to buy AIG insurance products or navigate throughout our product pages to get rich information about our product range.

Adobe PDF In order to view PDF documents available on the myAIG portal, you will need to have access Adobe Acrobat Reader. Once the Adobe Acrobat Reader software has been installed you will be able to read Adobe PDF files. Adobe Acrobat Reader is free: Download Adobe Acrobat Reader

Saving a PDF To save a PDF document from myAIG to your computer, please right-click your mouse over the PDF link and select "save target as" or "save link as". If you have an Apple computer, click the link while holding down the "option" key.

Adobe PDF troubleshooting

I have clicked on the link but my browser's just gone blank.

Browsers have different ways of downloading PDFs. Most will ask you where you would like the file to download on your laptop/PC and show a progress meter as the file downloads.

I've downloaded the file but nothing has appeared.

You may need to go to where the file was downloaded on your local drive (probably your c: /windows/temp directory) and click on it from there. If it doesn't work, your Reader is not working properly and should be reinstalled. For further troubleshooting suggestions, please visit: Adobe technical support.

Video and audio

Video

From time to time we will provide you with video and audio files containing training and promotional material. To view and listen to our videos on the myAIG portal you will need to have Windows Media Player or Real Player. You can download Windows Media Player free from the Microsoft site and Real Player from the RealNetworks site.

• Download Windows Media Player
• Download Real Player

Adobe Flash From time to time we may provide you with animations created in Flash format. If you wish to view them, you will need Adobe Flash Player, which is available free from the Adobe site. Download Adobe Flash Player

Use of cookies A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that myAIG and available applications can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. The myAIG portal stores the following:

• Http Session Cookies for managing the User session
• Locale Cookie (for understanding the user's locale (country, Language)
• Cookie to remember the user's email ID (the one in Login Page, it is set when the user selects the Remember Me check box

Password Policy myAIG is a secure portal; to gain access a login and password is required. Your login is your email address. Your password has the following requirements:

• It has to be at least eight (8) characters long
• Contain at least one (1) number, please note that the number cannot be at the beginning or at the end of your password (i.e. pass1word)
• Is not identical or similar to your previous 13 passwords.

90 days Password Change policy Every 90 days myAIG will prompt you to change your password.

Password troubleshooting

• Access the 'Forgot password' page located on the myAIG Login page
• Enter your email address and click the 'Reset Password' button
• myAIG will verify if the email address exists on our records, once verified, an email will be sent to your email address containing a link to myAIG
• When you click on the link a temporary password will be generated for you
• Using your temporary password, you will be able to log in to change to your preferred password.

Internationalization

The myAIG portal currently supports the following languages:

• Thai and English for Thailand with Thai as the default language
• Bahasa and English for Indonesia with Bahasa as the default language.
• Vietnamese and English for Indonesia with Vietnamese as the default language.

Feedback
We value your continued usage of myAIG and encourage you to contact us if you experience any issues.